Arrow has been safely and sustainably developing coal seam gas since 2000, commercially supplying it since 2004, and now delivers almost 20 per cent of Queensland’s natural gas from five CSG fields in the Bowen and Surat basins, in central and southern Queensland, respectively.

The company is working to meet the growing international demand for cleaner burning fuels through gas supply for liquefied natural gas export.

Arrow engaged BBS to develop a bespoke training program for its project staff who are expected to perform at exceptionally high levels when engaging with key stakeholders, including regional local governments and landholders.

BBS rolled out a capacity building program which featured training elements relevant to community engagement, presentation skills and negotiation skills. Arrow Energy staff use these skills daily as they continue to work the project through its development phases.

The training comprised blended learning covering communication skills, negotiation skills, managing difficult people, core listening skills and presentation techniques.

BBS was engaged to train Arrow Energy’s community engagement and land access team in delivering effective presentations tailored to its audiences. This training focused on the key messages Arrow Energy needed to convey and how to refine and focus these depending on the audience.

After working through different techniques and tips to convey credibility, clarity and confidence, each participant was then required to deliver a short presentation. Individual feedback was then provided for ongoing improvements.

The training enabled the Arrow Energy team members to perform in a highly emotive environment and to minimise the risk of time delays and objections through deployment of emotion-management techniques and strong communication skills.