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Expertise

Stakeholder & Community Engagement

Stakeholder and community engagement can be a powerful tool for gaining the trust and support of key stakeholders, for building positive relationships, and for sustaining confidence and brand reputation with investors, employees, communities, and government authorities.

BBS is recognised as one of Australia’s leading providers of stakeholder engagement, with our work reflecting world’s best-practice principles and methodologies of the International Association for Public Participation (IAP2).

As stakeholder engagement experts, our teams work closely with clients to provide tailored, effective engagement programs for a broad range of stakeholders, whether they be community-based, government agencies, media, environmental and social groups, or local businesses.

We believe in achieving the best return on investment for our clients through strategies which are scaled to meet the unique needs of the project and our client.

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What we do best

Understand the social, political and commercial environments within which our clients operate

Integrate with other advisors to achieve a seamless stakeholder engagement approach

Minimise stakeholder outrage by identifying, engaging and entering into productive dialogue with detractors
Actively seek out supporters and cultivate positive relationships in order to balance the conversation
Protect and build our clients’ reputations with investors, regulators and employees, local communities and other important stakeholders
Bring robust processes that provide confidence and certainty

How we do it

  • Stakeholder Engagement Strategy
  • Community Engagement Plans
  • In-the-Field Engagement
  • Issues Research & Analysis
  • Stakeholder Mapping
  • Communication Asset Creation – copywriting & design
  • Communication Channel Set-Up – database, social media channels etc
  • Media Issues Management
  • Training & Capacity Building for Operational Staff

Our specialist areas

corporate
communications

crisis & issues
management

media
relations

stakeholder &
community engagement

content strategy
& copywriting

financial
communications

research
& insights

media training &
executive coaching

team training
and development

corporate communications

crisis & issues management

media relations

stakeholder & community engagement

content strategy & copywriting​

financial communications

research & insights

media training & executive coaching

team training and development

Case Studies

see all our latest work

Arrow Energy

Arrow has been safely and sustainably developing coal seam gas since 2000, commercially supplying it since 2004, and now delivers

AVID Property Group

AVID Property Group (AVID) – one of Australia’s largest land developers – is responsible for an award-winning portfolio of residential

City of Brisbane Investment Corporation (CBIC)

The City of Brisbane Investment Corporation (CBIC) is an independent investment company tasked with delivering long term capital return for

Cystic Fibrosis Queensland – Diamond Jubilee Donors Club

Peak not-for-profit organisation Cystic Fibrosis Queensland (CFQ) engaged BBS during 2019-2020 to provide an embedded partnerships coordinator with the goal

Diabetes in Schools Program – Diabetes Australia

National advocacy and education organisation Diabetes Australia engaged BBS in late 2019 to urgently develop a strategy and implementation campaign

Diabetes in Schools Program – Diabetes Australia

National advocacy and education organisation Diabetes Australia engaged BBS in late 2019 to urgently develop a strategy and implementation campaign

DMA Partners

A highly successful property advisory firm, DMA Partners set BBS the task of restructuring its new business program and enhancing

Economic Development Queensland – Lumina

In February 2019, Economic Development Queensland engaged BBS to develop and roll out a strategic stakeholder engagement plan to enhance

Herston Quarter

Queensland Treasury engaged BBS to develop the precinct positioning, brand and narrative for Herston Quarter as part of the international

Ingenia Communities

Ingenia Communities Group is an ASX-listed property group that owns, operates and develops a growing portfolio of lifestyle communities across

Namoi Cotton

Established in 1962 Namoi Cotton is Australia’s leading cotton processing and marketing organisation, with operations in both Queensland and New

National Construction Code Readability Project

The National Construction Code (NCC) is an initiative of the Council of Australian Governments (COAG), with the purpose of combining

Peak Services

The Local Government Association of Queensland (LGAQ) is the peak body for local government in Queensland. They are a not-for-profit

Queensland Rail

Queensland Rail (QR) engaged BBS to take over engagement delivery for four key station upgrades on the City Train network

Queensland Rail – Station Upgrades

Queensland Rail (QR) engaged BBS to take over engagement delivery for four key station upgrades on the City Train network

Queensland Tourism Industry Council (QTIC)

Since the mid 1990s, BBS has provided publicity, event management, government communication, membership and issues management support to Queensland’s peak

RetireAustralia

In partnership with two community recreation clubs, RetireAustralia conceived a new concept to co-locate new multi-level retirement communities on underutilised

St Vincent’s Care Services

Following an unannounced Audit in March 2020, St Vincent’s Care Services (SVCS) Heathcote failed to appropriately meet 33 of the

St Vincent’s Care Services

Following an unannounced Audit in March 2020, St Vincent’s Care Services (SVCS) Heathcote failed to appropriately meet 33 of the

SunWater

When SunWater moved to install a new warning system for communities downstream of its dams across Queensland, the organisation engaged

The Pharmacy Guild of Australia

In 2018, Parliamentary Inquiry into the establishment of a pharmacy council and transfer of pharmacy ownership in Queensland, looked at

The Pharmacy Guild of Australia

In 2018, Parliamentary Inquiry into the establishment of a pharmacy council and transfer of pharmacy ownership in Queensland, looked at

Transurban

Transurban identified the need to standardise and streamline their approach to stakeholder engagement, both across the business but also within

Varsity College

Varsity College on the Gold Coast is one of Australia’s largest public  schools with more than 3500 students. The College

Wood & Grieve/Stantec

Australian engineering practice Wood & Grieve engaged BBS to advise on stakeholder and communication matters during their trans-national integration with

WorkCover

In 2013, the Queensland Government introduced legislative changes to the laws governing WorkCover Queensland, the statutory body providing workers’ compensation

Yamanto Central

Over a six month period, BBS worked with the development team for a new retail centre in Yamanto, west of

Yamanto Central

Over a six month period, BBS worked with the development team for a new retail centre in Yamanto, west of

Get in touch

We would love the opportunity to discuss your next project with you. Complete the form below and the relevant member of our team will be in touch with you shortly.

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Head Office
Level 6, 144 Edward Street
GPO Box 2902, Brisbane QLD 4001
t +61 7 3221 6711
e info@bbscommunications.com.au

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Copyright © 2024 · All Rights Reserved · BBS Communications Group Pty Ltd · Privacy & Legals – Design by Oxford Comma & Co · Site development by Arvo Agency
In the spirit of reconciliation, BBS Communications Group acknowledges the Traditional Custodians – the Turrbal and Yuggera peoples – as the original storytellers on the land where we live and work. We recognise their continuing connection to land, water and community and pay our respects to Elders past, present and emerging.

Head Office
Level 6, 144 Edward Street
GPO Box 2902, Brisbane QLD 4001
t +61 7 3221 6711
e info@bbscommunications.com.au

Linkedin-in Facebook-f Instagram Envelope
Copyright © 2024 · All Rights Reserved · BBS Communications Group Pty Ltd · Privacy & Legals
Design by Oxford Comma & Co · Site development by Arvo Agency
In the spirit of reconciliation, BBS Communications Group acknowledges the Traditional Custodians – the Turrbal and Yuggera peoples – as the original storytellers on the land where we live and work. We recognise their continuing connection to land, water and community and pay our respects to Elders past, present and emerging.

Intern at BBS

BBS operates a University Internship Program which offers placements in line with the university semesters, plus holiday period intakes, generally June/July and December/January/ February.

We accommodate trimester students and our program is open to applicants who are pursuing an internship of their own accord outside of the standard university semester calendar.

As a BBS intern you can expect to work alongside experienced professionals on real client projects, an environment which provides an accurate picture of what life as a communications consultant is like. 

BBS interns are always considered first for our graduate roles and many of our former interns have gone on to senior roles within our firm.

Working in a consultancy is diverse, fast-paced. It’s often said that “you’ll learn more in your first year in consultancy than in your first 3 – 5 years in another role”.

To apply for a BBS Internship, please email the Intern Program Coordinators with the following:

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about us

expertise

corporate communications

content strategy & copywriting

crisis & issues management

research & insights

media relations

stakeholder & community engagement

financial communications

media training & executive coaching

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industry sectors

portfolio

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contact

Register for our resources

Join our mailing list to download our resources as well as receive regular news and insights from our team of professional communicators.

Register for our resources

Join our mailing list to download our resources as well as receive regular news and insights from our team of professional communicators.

Intern at BBS

BBS operates a University Internship Program which offers placements in line with the university semesters, plus holiday period intakes, generally June/July and December/January/ February.

We accommodate trimester students and our program is open to applicants who are pursuing an internship of their own accord outside of the standard university semester calendar.

As a BBS intern you can expect to work alongside experienced professionals on real client projects, an environment which provides an accurate picture of what life as a communications consultant is like. 

BBS interns are always considered first for our graduate roles and many of our former interns have gone on to senior roles within our firm.

Working in a consultancy is diverse, fast-paced. It’s often said that “you’ll learn more in your first year in consultancy than in your first 3 – 5 years in another role”.

To apply for a BBS Internship, please email the Intern Program Coordinators with the following:

Register for our newsletter

Join our mailing list to receive regular news and insights from our team of professional communicators.