Expertise
Crisis Communication & Issues Management
History tells us that the organisations most likely to survive a reputational crisis are those with robust crisis communication strategies, well trained staff, and clear company-wide protocols.
BBS has 30 years’ experience in not only managing crises, but also anticipating them through proactive risk assessment, leadership coaching and crisis communication advance planning.
Our role is to identify those things that people working in the business cannot easily see, and to identify and escalate issues before they become a crisis.
Senior members of the BBS team lead our crisis communication and risk work, liaising closely with senior executives to understand unique operating environments. We seek to forecast risks, assess executive team response capability, review and test internal structures, identify key stakeholders, and ultimately intimately understand the operational and political environment within which the business operates.
Every risk/crisis plan is unique and the individual process for identifying and managing risk must also be bespoke.
Our strategies are always tailored and written in Plain English to ensure staff easily understand protocols when they are needed the most.
During ‘live’ crisis situations, our team works hand-in-hand with company executives and other advisors always with the intent to managing risk and with a firm focus on stakeholders, their needs, potential reactions.
We work ‘on the ground’ coordinating the crisis room, liaising with operational executives and also with emergency services and regulatory personnel to facilitate the effective exchange of information in support of accurate and swift communication.
Ultimately, this paves the way to the successful resolution of the crisis.
Where the situation is critical, such as in the event of a death and/or catastrophic business failure, the external communications advisory team is often the only group which can step in to provide a new perspective.
We test the organisational communications response against community expectations, in other words, we seek to manage reputational risk and potential outrage by putting the communications strategy through ‘the pub test’. We coach executives in what to say, what not to say and why and critically, support organisations to stage communications so that those who need to know first, do.
We are strategic advisors but also the extra pair of (safe) hands which are needed when a crisis response requires more than business-as-usual.
What we do best
Our work in risk and crisis has covered such things as criminal and civil legal proceedings, mergers and acquisitions, major infection outbreaks, industrial accidents, corporate fraud, Royal Commissions and Inquiries and more.
How we do it
- 24/7-365 Crisis Support
- Crisis Communication Team Leadership
- On-site or Remote Media Management
- Social Media Monitoring & Response
- Key Stakeholder Communication
- Internal Communication
- Reputation Protection & Recovery Strategy
Our specialist areas
corporate
communications
crisis & issues
management
media
relations
stakeholder &
community engagement
content strategy
& copywriting
financial
communications
research
& insights
media training &
executive coaching
team training
and development
corporate communications
crisis & issues management
media relations
stakeholder & community engagement
content strategy & copywriting
financial communications
research & insights
media training & executive coaching
team training and development
Case Studies
What our clients say
Get in touch
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