Internal communications in the COVID era

As we plan, adapt and behave accordingly in this new Covid era, our internal communications and engagement needs to follow suit. But internal culture and communication goes beyond pandemics, even though right now it’s proving most powerful. Lockdowns and other Covid-related economic effects shook the foundations of businesses around the world, with BDO’s recent Global Risk Landscape 2021 […]

Customers have a stake in your change process too

Change happens. And this year the pace of change hit warp speed. If anything, change has been our one constant. Sooner or later most businesses identify a need for change which can come in many forms – mergers, rebrands, new (or discontinued) products or services, technology, or changes to leadership. Businesses often make the mistake […]

Communicating a ‘new normal’

Working from home, virtual meetings and social isolation. Restructures, job losses, and salary cuts. This year arrived and upended the furniture more than we could ever imagine, let alone prepare for. As we continue to roll with the COVID punches, we are experiencing significant change across every sector. Managing organisational change is one of the […]

When the Going Gets Tough…

In the words of the Billy Ocean song, when the going gets tough, the tough get going. That’s exactly what businesses all across Australia are doing right now as they as they dig deep to find sustainability and profitability in an environment of economic and social upheaval. These are tough times to be sure and […]

Communicating change: this time it’s personal

Communicating change_ this time it's personal

Managing organisational change continues to be one of the biggest challenges for any business, with ineffective communication often named as a contributing factor to change ‘failure’. The 2018 Australian Public Service employee census revealed that only 38 percent of respondents agreed that change is managed well in their agency. Importantly however, of the staff who […]

The challenge of communicating change

Whether it’s mergers, restructures, acquisitions or redundancies, communication is critical for businesses during times of change. While change can create new opportunities, it can be met with criticism or resistance from staff, customers, shareholders and other stakeholders. With everything moving so quickly, it can be challenging to effectively communicate with different audiences and maintain confidence […]