Transurban identified the need to standardise and streamline their approach to stakeholder engagement, both across the business but also within its contractor network who are often the ‘face’ of the organisation when dealing with stakeholders in construction and maintenance phases.
The Queensland-arm of the business currently operates six roads in the Brisbane area and recently completed one major project – the Logan Enhancement Project.
Stakeholder engagement is a core component of the work Transurban does, however this was not previously approached in a consistent way across the business.
BBS developed a standard Stakeholder Engagement Framework for Transurban Queensland with a supporting toolkit of templates and tools to assist team members and ensure the whole State was taking a standard approach to stakeholder engagement.
The Framework has formed the basis of an education program that has been rolled out throughout the business to inform team members of the benefits of engaging early with the community on all projects, big and small.
The Framework and Toolkit has been adopted at a national level and now forms part of the Transurban induction pack.