Expertise
Research & Insights
The most powerful communications campaigns all begin with one thing – unique insight.
Research and data-driven insight is essential to establish context and significance, to separate myth from fact, and to effectively set up the means to measure and evaluate.
At BBS, research underpins our work across all service areas, from media relations, corporate communications and content strategy, to stakeholder engagement and community relations. We consistently strive to understand the broader landscape, the facts of the matter and the core of the issue.
Bringing together journalistic skill, business acumen and unrelenting curiosity, BBS’ team of expert communicators works with clients to uncover the insights that matter to your business and your stakeholders. From a one-off report, ongoing data analysis or even creating client-owned whitepapers as the foundation for powerful thought leadership and brand positioning campaigns, our team can assist from the research strategy and design phase through to delivery and promotion.
What we do best
Identifying the data opportunities which can support brand profiling
Delivering unique research and insights which support thought leadership commentary
Project managing research programs conducted by our team or by specialist external providers
How we do it
- Desktop Research
- Perceptions and Sentiment Research
- Media Monitoring and Research
- Media Share of Voice Reporting
- Stakeholder and Community Analysis
- Survey Design, Facilitation and Data Analysis
- Consumer Research
- Report and Whitepaper Development
- Customer Research and Journey Mapping
- Data Audit
Our specialist areas
corporate
communications
crisis & issues
management
media
relations
stakeholder &
community engagement
content strategy
& copywriting
financial
communications
research
& insights
media training &
executive coaching
team training
and development
corporate communications
crisis & issues management
media relations
stakeholder & community engagement
content strategy & copywriting
financial communications
research & insights
media training & executive coaching
team training and development
Case Studies
What our clients say
BBS always goes that extra mile for our business and projects
BBS has been a trusted advisor and friend for many years – currently providing strategic advice, media relations and communications for our signature project, Hamilton Grove.
BBS always goes that extra mile to ensure that our business and projects are represented in the best possible way, making them an integral part of our team.
Sameh Ibrahim
Wouldn’t have been able to do it with BBS
BBS initially came on board with us during COVID, to help us navigate the communications needs of our residential aged care, retirement villages and home care across three states and various LGAs all with huge volumes of stakeholders, families, residents, internal staff and external clients. They really walked alongside us and helped create templates and processes for us to communicate at the volume and pace we needed to.
We’ve now taken what we did during that time as benchmark and incorporated it into our BAU and we wouldn’t have been able to do that without BBS.
Prue Densley
Proactive, strategic and ensuring business growth
The team at BBS is truly an extension of our Marketing team at G.J. Gardner Homes. As a small team with a large portfolio, we need partners who genuinely understand our brand, business, and vision. The team at BBS does just that. They don’t just deliver exceptional results, their approach is proactive, strategic and ensures the growth of our business into the future.
The seamless communication makes the team a pleasure to work with, and I would highly recommend BBS to any business looking for a true partner and an agency that delivers on its promises.
Ally Turnbull
Professional, responsive and highly valuable
BBS was a core part of the successful project team for the Coomera Connector Stage 1 South Early Works. Their approach to communications and stakeholder engagement helped us build trust early, quickly and maintain it throughout. We were able to carry out high-impact construction activities without disruption or delay. The early works package was delivered months ahead of schedule and with the full support of nearby residents and businesses.
BBS’ contribution was professional, responsive and highly valuable. We would confidently recommend BBS and intend to work together again in the future.
Daniel Hallowell
Trusted advisors and a reliable in-house resource
The BBS team has been instrumental and closely involved in the development and continued roll-out of Queensland Hydro’s Community Benefits Framework.
BBS has been both trusted advisors and a reliable in-house resource for quality stakeholder and community engagement, driving key social performance initiatives, and working closely with us to grow Queensland Hydro’s social license.
Jess Gee
Highly proactive team with leading ideas and insights
I have worked with BBS for more than seven years and the team has always demonstrated professional integrity, best practice, high achievement, and client care. Having been by our side through several critical business deals, BBS has earned a seat at the table supporting our projects on the ground through to advising our executive team.
I know that I can pick up the phone at any time and be supported by a highly proactive team with industry-leading ideas and business-critical insights.
Linda Walsh
Get in touch
We would love the opportunity to discuss your next project with you. Complete the form below and the relevant member of our team will be in touch with you shortly.